Custom Replies

The AI Tools → AI Suggestions → Replies tab holds every reply in your organization. Here you can review the built-in system replies and create your own, running on your organization's model.

What the Reply Card Shows

• The reply name

• A description for system replies, or the preset model for custom ones

• The type: System or Custom

• The Connected status, if the reply is enabled on at least one account

Use the Type filter, the Hide Connected toggle and the search field to navigate the list. The counter next to All Replies shows how many replies the organization has.

Creating a Custom Reply

Create a preset in AI Gateway before you start — a custom reply cannot be saved without one.

Step 1. Choose the Reply Type

Click New Reply and select what the reply is built from:

• Custom — build your own reply using an AI Gateway preset

• System Mode — start from a ready-made system reply

Click Continue. The selected type is displayed in the page header next to the reply name.

Step 2. Reply Basics

This section sets the name and the model the reply runs on.

Field	What to enter
Reply Name	The name of the reply — this is how members will see it in chat
AI Gateway Preset	The preset from AI Gateway that defines the model, the key and the parameters

The reply name is the button label in the message bar, so keep it short — long names are hard to read in a row of buttons.

Step 3. Prompt

The Prompt section holds the instructions the model follows when it generates a suggestion.

System Prompt — the main instruction applied to every generation. This field is empty by default: you need to write it yourself. Use it to describe the tone, the style and any rules the model should follow.

User Message — the request sent to the model together with the conversation. This is where the message being answered is inserted. The field is pre-filled and can be used as it is; edit it only if you need a different structure.

An example of a completed User Message:

Conversation so far:
{chatHistory}

Suggest a reply to: {lastFanMessage}

Variables

Variables are placeholders that are automatically replaced with real data at the moment of generation. The available variables are shown as chips under each field; an asterisk marks a variable that is required in that field.

Variable	What it inserts	Where it is available
{chatHistory}	Recent messages from the conversation, used as context	System Prompt; User Message — required
{lastFanMessage}	The message being answered	System Prompt, User Message

Step 4. Post-Processing

Post-processing is applied to the finished suggestion, after the model has responded.

Option	What it does
No Dots Before Emojis	Removes the period before an emoji: Sure. 😊 → Sure 😊

Step 5. Customization

Customization sets the writing style and the typing habits applied to the generated text, in the same way as for outgoing translators.

Step 6. Save

Click Create. The blue dots next to the sections in the left menu mean that a section still has empty required fields.

Once created, the reply appears in the Replies list, but it only starts working after you connect it to accounts.

Reply Actions

Action	What it does
Edit	Opens the reply settings
Connect to Account	Connects the reply to accounts
Duplicate	Creates a copy of the reply — useful for building a variant with a different prompt or preset
Delete	Deletes the reply

Connect to Account

This is the fastest way to enable a reply on several accounts at once. In the Connect to Account window, open the Select accounts dropdown and pick the targets:

• the Accounts tab — individual accounts, or Select All for the whole organization,

• the Groups tab — an account group, which connects the reply to every account in it.

The same result can be achieved from the account side: the Accounts tab opens the suggestion setup for a specific account. See Connecting Replies to Accounts.

Editing a Reply

Open a reply from the Replies list, or select Edit in the actions menu. Apply your changes with Save Changes. After you save, all new suggestions use the updated settings.

For system replies, only Customization is available: the writing style can be changed, the prompt and the model cannot.

A custom reply stops working if the preset behind it stops working — for example, after its API key is deleted. Open the preset in AI Gateway, select a valid key and save.

Permissions

Permission	What it allows
AI Assistant Settings	Configure and edit replies and their account settings
AI Replies	Use the reply buttons in chat
View AI Gateway	Select a preset while creating or editing a custom reply

AI Assistant Settings opens or closes access to the module as a whole: without it, the member cannot open AI Suggestions at all.