Shift-Based Access Control

The Shifts feature includes access restriction controls that let you define exactly when team members can access accounts. This helps improve security, reduce mistakes, and ensure members are only working during approved hours.

When enabled, members will only be able to access accounts during their scheduled shifts.

Need help setting up shifts?

Click here for step-by-step instructions on creating shifts.

Access Restrictions

With access restrictions activated, the system enforces access rules:

• Chatters cannot open assigned accounts outside their scheduled hours

• Profile avatars will appear grayed out with a lock icon when access is restricted

Role-Based Access

You can enable shift-based access per role.

Once enabled, all team members assigned to that role will only have access during their scheduled shifts.

Countdown Timer on Profile Avatars

During an active shift, each profile avatar in the sidebar now displays a countdown timer indicating how much time remains in the current shift.

• A green timer appears 5 minutes before the shift starts, counting down to the beginning

• A red timer appears 5 minutes before the shift ends, counting down to the end

This visual aid helps members stay aware of their shift timing — so they can wrap up conversations or request an extension if needed.

How to Enable Access Restrictions

To activate shift-based access control:

1. Make sure your team is using OnlyMonster version 3.11.0 or later

2. Navigate to Roles in your admin settings, select the required role and click→ Edit

3. Enable the toggle "Allow access only during active shifts"

Once enabled, members will only have access to accounts during their scheduled shift times.

Shift Extension

If a member is running out of time but needs to finish a conversation, they can extend their shift by 15 minutes directly from the Shifts panel.

Requirements for Shift Extension:

• The member must have View Shifts permission to extend their shift by 15 minutes

• The Edit Shifts permission provides access to creating and editing shifts for all accounts the team member can access

• The extension option becomes available shortly before the shift ends

This feature ensures better time management and prevents disruption to ongoing conversations while maintaining strict access controls.