# Advanced Fan Information

## **Fan’s Overview**

The **Fan’s Overview** widget allows you to view detailed information about the fan.  <br>

<figure><img src="/files/9NscYGdvrlGoDw9v4Xfg" alt="" width="435"><figcaption></figcaption></figure>

## General&#x20;

In the **General** block you can view the following information:

### **Name + username**

Displays fan’s nickname and username in OF.

### **Country**

Click to select the fan’s country. The system will display its current time to help your chatters communicate more effectively with fans.

### **DOB**

Click to enter the fan’s date of birth. The system will display the fan’s current age next to that field. Keep track of fans' birthdays to personalize your messages and strengthen the connection.

### **Fan since**

See how long the fan has been subscribed to your content.

### **Subscribed**

Displays whether the fan is currently subscribed.

### **Rebill**

Displays the fan’s subscription rebilling status.

### **Last Online**

Check the last time when the fan was online. If a fan hides their online status, it will be displayed as “Hidden”.

### **Last Response**

Identify inactive fans by noting the day of their last response.

### **Last Read**

View when fans last read your messages, filtering out unresponsive fans or using hook phrases to re-engage them.

### **Lists**

Displays the number of lists, to which the fan is related. Click to open the Collections → User Lists section in OF.

## **Buying Power section**

The **Buying Power** block allows you to view the fan's buying behavior. It consists of the following fields:

### **Buying Power**

This feature rates a fan's purchasing potential on a scale of 0 to 5. It helps operators assess the likelihood of future purchases and optimize interactions with fans.

### **Fans Spent Switch**&#x20;

With this feature, you can view fan spending data either by individual account or for your entire organization, providing a clear overview of their purchase history. The toggle enables you to effortlessly switch between Account and Organization data, allowing you to monitor the following:

### **Spent**

View the total amount a fan has spent on your content, helping you understand their spending habits;

### **Avg PPV**

Displays the fan’s average PPV amount spent;

### **Avg Tip**

Displays the fan’s average tip amount;

### **Purchased**

Observe the fan's most recent content purchase, helping you tailor your sales strategy.

### **Chargeback Alert**

This feature alerts you when a fan requests a chargeback, displaying the percentage of funds they’ve returned relative to their total spending. Powered by Big Data, the alert provides real-time insights to minimize risks and optimize your operations.

### **View PPV Timeline**

Click to open a pop-up window with the total PPV history of the fan.

## **Traffic section**&#x20;

### **Traffic Source**

Select the web source where the fan came from.

### **Traffic Link**

Automatically displays a tracking link if a fan has followed it.

## **Preferences**

Select the fan’s preferences from the drop-down list.

## Widget Layout

You can **drag and drop** the **Fan’s Overview** window, positioning it wherever you find it most convenient on the screen. Additionally, you can easily **minimize or maximize the window** as needed, allowing you to manage your workspace while interacting with fans efficiently.

<figure><img src="/files/kHIK0LOXEXBzMzIxPIcl" alt="" width="435"><figcaption></figcaption></figure>

## Notes&#x20;

Team members can also **add specific notes about the fan**, which can be used for more personalized and effective communication, further enhancing fan engagement and sales.

<figure><img src="/files/hBx12yTDva3qtd8AArxE" alt="" width="284"><figcaption></figcaption></figure>

Our team is continuously working on enhancing data collection and fan filtering capabilities, allowing chatters to make more informed decisions and boost sales. These improvements will provide valuable insights for your marketing team, helping to optimize your promotional strategies and effectively target fans. Stay tuned for future updates as we strive to bring you even more powerful tools to elevate your fan engagement and revenue growth.


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