Inboxes - Advanced Group Chat Splitting

When multiple team members manage chats on the same account, it can be difficult to separate and track conversations efficiently. The Inboxes feature allows you to organize fans into color-coded groups. This improves coordination, visual clarity, and workload distribution across the team.

Enhanced System Highlights

• Up to 6 distinct groups

• Automatic color distribution using a mathematical algorithm

• Manual fan reassignment between inboxes )

• Ability to display one or multiple inboxes simultaneously

• Support for custom colors and names

• Designed for high-volume team workflows

How Automatic Distribution Works

When enabled, the system assigns fans to inbox groups automatically using a mathematical formula based on Fan ID:

Logic Overview

1. Take the fan ID and divide it by the total number of enabled colors (up to 6)

2. If the result is a whole number → assign the first color (index 0)

3. If the result has a decimal → calculate the remainder to determine the color index

Logic Explanation

fan_id ÷ 6 = result

If the result is a whole number:

→ Color index = 0 (first color)

If the result has a decimal:

→ Find the integer part of the result

→ Multiply by 6

→ Subtract it from the original fan_id

→ This gives you the color index (1-5)

Example Calculation

Fan ID: 300926977

1. 300926977 ÷ 6 = 50154496.1666...

2. Since this has a decimal, we calculate the remainder:

Integer part: 50154496

50154496 × 6 = 300926976

300926977 - 300926976 = 1

1. Color index 1 = the second color is used

Manual Fan Assignment to Inboxes

You are not limited to automatic fan distribution across groups. You can manually add any fan to a specific inbox of your choice.

To manually assign a fan to an inbox:

1. Open the Fan Overview widget

2. Click on the Inbox field for the desired fan

3. The fan will be added to the selected inbox

This gives you full control over fan organization, allowing you to group fans based on your team's workflow, priority levels, or any other custom criteria.

Setting Up Inboxes

Enabling the Feature

1. Go to Account Tab → Account Settings.

2. Scroll to the Inboxes section.

3. Select the number of inbox groups (up to 6).

4. Assign names and adjust colors if needed.

5. Toggle the feature ON or click Update Groups if already enabled.

Once activated, the automatic distribution algorithm applies immediately.

Hiding and Showing Inboxes

You can now hide or show specific inboxes on your account. This is particularly useful when you need to focus on a specific group during your work session.

To manage inbox visibility:

1. Open the Settings widget on the right side of the page

2. Select which inboxes you want to display on the page

3. Hidden inboxes will not appear in your current view

Permissions

To use the manual fan assignment and inbox management features, the following permissions are required:

• Change Fan Inbox - required for manually adding fans to inboxes

• Account Settings - required to activate, create, and edit inboxes

Ensure permissions are assigned correctly based on team roles.

Benefits for Team Coordination

• Even distribution — Mathematical algorithm balances the workload.

• Flexible organization — Combine automatic and manual assignment.

• Focus mode — Hide irrelevant inboxes to reduce distraction.

• Scalable — Suitable for high-volume accounts and large teams.