# Inboxes - Advanced Group Chat Splitting
When multiple team members manage chats on the same account, it can be difficult to separate and track conversations efficiently. The Inboxes feature allows you to organize fans into color-coded groups. This improves coordination, visual clarity, and workload distribution across the team.
### Enhanced System Highlights
* Up to 6 distinct groups
* Automatic color distribution using a mathematical algorithm
* Manual fan reassignment between inboxes )
* Ability to display one or multiple inboxes simultaneously
* Support for custom colors and names
* Designed for high-volume team workflows
## How Automatic Distribution Works
When enabled, the system assigns fans to inbox groups automatically using a mathematical formula based on Fan ID:
#### Logic Overview
1. Take the fan ID and divide it by the total number of enabled colors (up to 6)
2. If the result is a whole number → assign the first color (index 0)
3. If the result has a decimal → calculate the remainder to determine the color index
#### Logic Explanation
fan\_id ÷ 6 = result
If the result is a whole number:
→ Color index = 0 (first color)
If the result has a decimal:
→ Find the integer part of the result
→ Multiply by 6
→ Subtract it from the original fan\_id
→ This gives you the color index (1-5)
#### Example Calculation
Fan ID: 300926977
1. 300926977 ÷ 6 = 50154496.1666...
2. Since this has a decimal, we calculate the remainder:
Integer part: 50154496
50154496 × 6 = 300926976
300926977 - 300926976 = 1
1. Color index 1 = the second color is used
## Manual Fan Assignment to Inboxes
You are not limited to automatic fan distribution across groups. You can manually add any fan to a specific inbox of your choice.
To manually assign a fan to an inbox:
1. Open the Fan Overview widget
2. Click on the Inbox field for the desired fan
3. The fan will be added to the selected inbox
This gives you full control over fan organization, allowing you to group fans based on your team's workflow, priority levels, or any other custom criteria.
## Setting Up Inboxes
#### Enabling the Feature
1. Go to Account Tab → Account Settings.
2. Scroll to the Inboxes section.
3. Select the number of inbox groups (up to 6).
4. Assign names and adjust colors if needed.
5. Toggle the feature ON or click Update Groups if already enabled.
Once activated, the automatic distribution algorithm applies immediately.
## Hiding and Showing Inboxes
You can now hide or show specific inboxes on your account. This is particularly useful when you need to focus on a specific group during your work session.
To manage inbox visibility:
1. Open the Settings widget on the right side of the page
2. Select which inboxes you want to display on the page
3. Hidden inboxes will not appear in your current view
### Permissions
To use the manual fan assignment and inbox management features, the following permissions are required:
* **Change Fan Inbox -** required for manually adding fans to inboxes
* **Account Settings** - required to activate, create, and edit inboxes
Ensure permissions are assigned correctly based on team roles.
### Benefits for Team Coordination
* **Even distribution —** Mathematical algorithm balances the workload.
* **Flexible organization** — Combine automatic and manual assignment.
* **Focus mode** — Hide irrelevant inboxes to reduce distraction.
* **Scalable** — Suitable for high-volume accounts and large teams.
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