Account Management
Managing all accounts in one centralized place is essential for running an organization efficiently.
On the Account tab, you can view all your accounts and customize each one's settings. The OnlyMonster permission system lets you control which team members have access to specific sections within this area.
This article covers:
Accounts Management Overview — the organization accounts list, from which you can navigate to each account's settings
Account's Settings — individual customization options for each account.
Account Management Overview
In the main section, you can see all accounts added to your organization. You can view the full list or filter accounts by group.
Here you can also see:
Account ID
Display name and username on account
Account's platform name
Groups they belong to
Subscription price on account
Session status: Active; Waiting; Inactive
The active OnlyMonster plan
Settings - click to open and fine-tune the account's settings
Account’s settings
To edit an account, click the blue Open Settings button in the Accounts panel. This will take you to the Edit Account section, where you can customize various settings.
Assigning Members
In the Members section, you can see all team members who currently have access to the account's profile. You can assign or revoke access as needed.
Members can be assigned in two ways:
Individually — add team members one by one
By role — select a role to see all members assigned to it, then assign all of them to the account at once
The role-based option makes it easy to onboard an entire team to a new account in just a few clicks.
Notes and Groups Editor
On the left side of the settings panel, you'll find the account's display name, username, and OnlyMonster ID.
You can add a custom label (up to 8 characters) and notes (up to 1,000 characters) to each account. Both are visible when hovering over the account's icon in the sidebar, giving your team quick access to key information without having to open the full settings.
You can also assign the account to a group, which makes it easier to search and filter accounts across the platform and in analytical sections.
Billing
On the right side, you'll find the account's current plan and its expiry date. Click Select Plan to go to the Billing tab, where you can manage plans and payments.
Proxy Settings
This section lets you manage proxies for the accounts — activate or switch proxy when needed. We recommend enabling the Primary Proxy Provider. For the best performance, choose a proxy from a location closest to your team. The active proxy is shown as selected. For more details, see the Proxy Management guide.
Note Template
In this section, you can set a default note template that will automatically appear in the Fan Notes Widget for all team members.
The template is applied to fans who don't have an existing note yet — if a fan already has a note, the template won't overwrite it. This is useful for standardizing how your team collects fan information from the start.
Timezone Management
Managing time zones is important for coordinating your team across different regions. You can set an Organization timezone that applies globally, or choose a custom timezone for individual account sessions when needed.
Important: Make sure "Set time automatically" and "Set time zone automatically" is enabled in your computer's Date & Time settings (Settings → Time & Language → Date & time). If this option is disabled, your OS timezone may override the custom one you've configured, causing OnlyMonster to pick up the wrong time.
Inboxes
If multiple operators are working on the same account, the Inboxes feature lets you split the fan list into separate groups — each operator works only with their assigned fans, keeping the workflow organized and conflict-free.
You can configure Inboxes directly from the creator's settings.
For full setup instructions, see the Inboxes — Advanced Group Chat Splitting guide.
Emoji Customization
In this section, you can customize the Emoji Bar for an account. You can set a personalized emoji set of up to 15 emojis, ensuring consistency across your entire team.
Click the emojis you want to add — they'll appear in the upper panel. Click Update to save your selection.
The chosen emojis will be visible in the Messages section for all team members working with this account.
If no emojis are configured here, each team member will be able to add and remove emojis from the panel in the Messages section individually.
Last updated
Was this helpful?