Disconnect Account
An account can be disconnected from the organization it's connected to.
Disconnection is handled by the Support Team upon request. It isn't an action you can perform yourself in the panel.
What Changes
Once the account is disconnected:
It's removed from the organization's Accounts tab and from the sidebar
Its OnlyMonster plan is deactivated
All assigned team members lose access to the profile
Active Plan
If the account has an active OnlyMonster plan, a disconnection request can be submitted in two ways:
From the organization — by the organization owner, or by a person the owner has authorized to act on their behalf
From the creator — by the owner of the page
In both cases, the Support Team will verify the identity/ownership of the requester before processing the request. The Support Team may request additional confirmation and may pause processing until it is provided.
When the request comes from the creator, the organization will be notified that a disconnection request has been received. Once ownership is confirmed, the account is disconnected from the organization within 7 days.
Disconnecting an account in OnlyMonster only removes the account's connection to the organization within the platform. It does not terminate, modify, or otherwise affect any separate agreement between the creator and the organization; any obligations under that agreement remain a matter between the parties.
Inactive Plan
If the account's plan is Inactive, the account isn't in paid use by the organization. Either side — the organization or the creator — can ask for the disconnection.
Sending a Request
If the account has an active OnlyMonster plan and the organization isn't disconnecting it, the creator can request the disconnection directly.
To do that, write to contact@onlymonster.ai and provide a link to the account's profile.
The Support Team will reply with the next steps and let you know if anything else is needed.
For information about what happens to account data after disconnection, see the Privacy Policy.
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