“Proxy Missing” Error

The Proxy Missing error occurs when there is no active proxy on the creator’s account or if the proxy has been deactivated.

Understanding the Issue

This error can happen due to the following reasons:

• The creator’s account plan has expired for more than 72 hours, leading to proxy deactivation.

• The process of adding the creator was interrupted and not completed.

Solution

To resolve the “Proxy Missing” error, follow these steps:

1. Go to the Creators tab.

2. Click on Open Settings for the creator with the issue.

1. Navigate to Proxy Settings and select a proxy to activate.

   • We recommend choosing a Primary Proxy from the nearest location: Germany, Singapore, or the USA.

   • An icon labeled Selected will appear next to the chosen proxy. Ensure you’ve selected the closest proxy to your location.

1. Restart the application.

⚠️Please note! Changes to the proxy settings will take effect only after the application is restarted

For more details on proxy settings, review the article Proxy Management

If you need further assistance, please contact our support team.