> For the complete documentation index, see [llms.txt](https://docs.onlymonster.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.onlymonster.ai/troubleshooting/proxy-missing-error.md).

# “Proxy Missing” Error

The **Proxy Missing** error occurs when there is no active proxy on the account or if the proxy has been deactivated.

<figure><img src="/files/SMfMTstOFzu0q9gUZ4DW" alt=""><figcaption></figcaption></figure>

### Understanding the Issue

**This error can happen due to the following reasons:**

* The account's plan has expired for more than 72 hours, leading to proxy deactivation.
* The process of adding the account was interrupted and not completed.

### Solution

**To resolve the “Proxy Missing” error, follow these steps:**

1. Go to the **Accounts** tab.
2. Click on **Open Settings** for the account with the issue.

<figure><img src="/files/A4dSfMeZKnGdsvQEycS6" alt=""><figcaption></figcaption></figure>

3. Navigate to **Proxy Settings** and select a proxy to activate.&#x20;

* We recommend choosing a Primary Proxy from the nearest location: **Germany**, **Singapore**, or the **USA**.&#x20;
* An icon labeled **Selected** will appear next to the chosen proxy. Ensure you’ve selected the closest proxy to your location.

<figure><img src="/files/d2swDRGyyXKOcmZAiOgg" alt=""><figcaption></figcaption></figure>

For more details on proxy settings, review the article [Proxy Management](/onlymonster-browser/proxy-management.md)

If you need further assistance, please contact our support team.


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