Auto Messages

Auto Messages is a cloud-based OnlyMonster feature that allows you to automatically send delayed Welcome Messages for new subscribers and real-time Messages for Fans Who Come Online. A system of advanced filters allows you to fine-tune delivery and improve fan engagement.

General Information and Overview

On the main Auto Messages page, you can select a Creator and view all Auto Messages campaigns launched for that Creator.

To create a new Campaign, first select the Creator and click the New Campaign button.

The feature offers 2 types of auto messages:

  1. Delayed messages for new subscribers:

You can create one Welcome Message per Creator to be sent after a new subscription.

  1. Messages for fans who come online:

You can create multiple messages triggered when fans appear online.

For each campaign, you can configure a flexible delay. The message will be sent within a selected time range, which helps maintain a natural and smooth conversation flow.

Overview Section

The following information is displayed in the campaign overview:

  • Message - The content of the message

  • Status - Current state of the campaign:

    • Active - the campaign is running and messages are being sent based on the selected filters

    • Paused - the campaign is temporarily stopped. Messages are not being sent but can be resumed at any time.

    • Archived - The campaign is inactive and permanently disabled. Once a campaign is archived, this action cannot be undone.

Status Change - You can change the campaign status by clicking on Active or Paused.

  • Trigger - Defines the type of auto message:

    • Welcome Message - Sent to new subscribers

    • Online Message -Sent when fans appear online

  • Audience Filter: Displays selected filters for targeting, including sending conditions and exclusion lists.

  • Sent - Total number of messages successfully sent.

  • Unsent - Number of unsent messages.

  • Price - currently inactive in this version

  • Purchases - currently inactive in this version

  • Earnings - currently inactive in this version

  • Created by - The name of the team member who created the Campaign

Setting Up Delayed Welcome Messages

You can set up one Delayed Welcome Message per Creator. This message will be sent to first-time subscribers.

To create a Welcome Message, select Creator from the dropdown and click New Campaign, then choose Welcome Messages.

You are now redirected to the Campaign Settings tab, where you need to configure the campaign settings.

Apply Action

Delay

In the Apply Action field, you can select a flexible delay within which the message will be sent once the trigger activates.

Flexible delay values:

  • Minimum - 1-3 minutes;

  • Maximum - 30-60 minutes.

Time Range

You can also set the specific time range during which the messages are allowed to be sent.

To configure:

  1. Toggle the Time Range option ON

  2. Set your preferred start and end time

  3. Choose the time zone:

  • UTC

  • Agency Time Zone

Auto-Unsend Option

You can enable the Auto-Unsend feature within the Apply Action field:

In the current version, this feature works in a single mode: all messages will be unsent after the selected period (from 1 hour up to 20 hours).

In future versions, additional options will be added, such as unsending messages if:

  • The message was not read.

  • The fan did not respond within a certain time frame.

Fans Audience

When creating a Welcome Message campaign, you can apply the following filters to target your audience more precisely:

Filters for Welcome Messages:

  • Spent on an Agency - Target fans who have previously spent money on other accounts within the agency. Set both minimum and maximum spending amounts (both fields are required).

  • Purchased from Agency - Filter fans based on the recency of their purchases from other agency models. Options available:

  • Purchases made less than X days ago.

  • Purchases made more than X days ago.

  • Buying Power filter - Target fans based on their assigned Buying Power score (range: 0 to 5).

Exclude Fans

Active Chats toggle allows for excluding active chats (messages sent by the model only are taken into account).

  • Minimum value - 15 minutes

  • Maximum - 24 hours.

Text and emojis

Composing the Welcome Message

  • Enter the Welcome Message text in the input field.

  • Click the plus (+) icon to open the emoji panel and insert emojis into your message.

Personalisation

To insert the fan's name or custom name:

  • Click the Dynamic Name button.

  • Choose between a Custom name and a Fan’s name.

  • When choosing Fan’s Name - switch the toggle and the first word from the fan’s name will be automatically inserted.

  • If a fan has no name specified, you can provide a Fallback Name to display instead. Enter the Fallback name in the corresponding field.

Before launching the campaign:

  • Carefully review all fields and settings.

  • Once the campaign is started, neither the message nor the settings can be edited.

When everything is verified, click Start Campaign to launch.

Setting Up Delayed Auto Messages for Fans Appearing Online

Unlike welcome messages (limited to one active campaign per Creator), you can create multiple auto-messaging campaigns for fans appearing online, each with unique filters and settings to better engage different segments of the creator's active audience.

Key Logic

  • Once a fan receives a message from a specific campaign, they will not receive additional messages from the same campaign when they appear online again.

  • To continue messaging fans who come online repeatedly, create separate campaigns with different filters and settings.

If a fan qualifies for multiple active campaigns at the same time, the system will send only one message from one campaign per trigger activation.

Apply Action

In the Apply Action field you need to select a flexible delay within which the message will be delivered (after the trigger activates).

Flexible delay values:

  • Minimum - 1-3 minutes;

  • Maximum - 30-60 minutes.

Time Range

You can define the time window within which the messages are allowed to be sent.

To configure:

  1. Toggle the Time Range option ON

  2. Set the start and end time

  3. Choose the time zone:

  • UTC

  • Agency Time Zone

Auto-Unsend option

Further in the Apply Action field, you can enable the Auto-Unsend messages option. In the current version this feature works in a single mode - unsend all messages after the specified time.

Message Resend Option

You can choose to resend the same message to a fan after a set period.

To configure:

  1. Toggle the Resend Message option ON

  2. Set the number of days before the message can be sent again

  • Minimum: 1 day

  • Maximum: 30 days

Fans Audience

When setting up Auto Messages for fans appearing online, you can apply a range of filters to fine-tune your audience targeting:

  • Spent on a Creator between - Target fans based on how much they have spent on the Creator's page. When activating this filter, you need to specify both minimum and maximum spend.

  • Spent on Agency between - Target fans based on their total spending across all models connected to the agency. When choosing this filter, you need to specify both minimum and maximum spend.

  • Purchased from Creator - Filter fans based on recent purchases from the Creator:

    • Purchases made less than X days ago.

    • Purchases made more than X days ago.

  • Purchased from Agency - Filter fans based on recent purchases from any agency model:

    • Purchases made less than X days ago.

    • Purchases made more than X days ago.

  • Buying Power - Filter fans based on their assigned Buying Power score (range: 0 to 5).

Exclude Fans

Two options are available for excluding fan categories from the campaign:

  • Active Chats toggle - allows for excluding active chats (messages sent by the model only are taken into account). Minimum value - 15 minutes, maximum - 24 hours.

  • Exclude fan lists - you can select any number of exclusion lists.

Text and emojis

Composing the Message

  • Enter your message in the input field.

  • Click the plus (+) icon to open the emoji panel and insert emojis.

Personalization

Inserting the Fan's Name or Custom Name:

  • Click the Dynamic Name button.

  • Choose between a Custom name and a Fan’s name.

  • When choosing Fan’s Name, switch the toggle and the first word from the fan’s name will be automatically inserted.

  • If a fan has no name specified, you can provide a Fallback Name to display instead. Enter the Fallback name in the corresponding field.

Before launching the campaign:

  • Review all fields and settings carefully.

  • Once launched, neither the message nor campaign settings can be edited.

When ready, click Start Campaign to launch.

After launch, the campaign will appear in the Active status within the campaign list.

Last updated

Was this helpful?