Payment Guide

In this guide, we will walk you through the process of adding funds to your agency balance, renewing subscriptions, and purchasing additional AI credits on OnlyMonster.

Payment can be made with cryptocurrency or bank card.

Summary

Making payments and extending subscriptions, as well as purchasing AI credits on OnlyMonster can be done according to the following scheme:

1. Add funds to your agency balance using a credit card or cryptocurrency.

2. Renew creator plans by selecting the appropriate plan and making payment or Purchase additional AI credits when needed.

A red notification appearing in the Billing tab indicates that a renewal is due. The counter shows the number of accounts whose plan is about to expire. The notification appears 3 days before the plan expires.

Adding Funds to Your Agency Balance

Before extending plans or purchasing additional AI credits, funds need to be credited to your agency balance.

Navigate to the Billing tab - Add Funds To Your Balance.

Specify the exact amount that will be added to your Agency Balance.

Choose the preferred Payment method: Credit Card or Cryptocurrency.

Credit Card Payment

1. Enter the required card details (card number, expiration date, CVV, and other details required by the payment system).

2. After payment is processed, you’ll receive an invoice by email.

In case of a pending or unsuccessful transaction you’ll receive an email from the payment system (contact our support for further assistance)

Cryptocurrency Payment

1. Select your preferred cryptocurrency and network.

2. Copy the provided payment address or scan the QR code.

3. Open your cryptocurrency wallet and complete the transaction.

Be sure to consider any network's commissions and fees.

It may take up to 10 minutes for funds to be credited to your account.

Extending Creators’ Plans

Once your agency account has sufficient funds, you can extend the subscription plans for your creators.

Plan duration: Each subscription lasts 30 days.

1. In the Billing tab, go to the Subscriptions section.

2. Locate the creator whose plan you want to renew.

3. Choose a renewal duration: 1-month, 3-month, or 6-month

Available options depend on the creator's earnings status. If the creator has no earnings history within the last 30 days, only a 1-month plan is available.

1. A plan marked as green indicates you've selected that creator for renewal. If it’s not marked greed, the plan will not be renewed.

2. Click Make Payment.

For now, we do not support recurring payments, all payments should be made manually.

Purchasing Additional AI Credits

In case additional AI credits are needed, you can easily purchase more through the Billing tab:

1. Click Purchase More AI Credits.

2. Select the number of credits you want to purchase.

3. Confirm your purchase and proceed with payment.

Once processed, your AI credits will be automatically replenished.

Troubleshooting Payment Issues

If you encounter any issues with payments (for example, if funds aren’t appearing in your account), here's what to do:

• For Credit Card Payments: Check your email for a receipt from the payment system, and contact our support.

• For Cryptocurrency Payments: If your funds haven’t appeared, share the Transaction ID (TxID) with our support for faster assistance.