Inboxes - Advanced Group Chat Splitting

When multiple team members manage chats for the same creator, distinguishing between different conversations can become difficult. The Inboxes feature solves this by allowing you to organize fans into custom groups with distinct colors, improving coordination and visual clarity across the team.

Enhanced System Highlights

• Up to 6 distinct groups

• Manual fan movement - supports manually moving fans between groups for better distribution (detailed below)

• Flexible display - allows displaying one or multiple groups simultaneously

• Uses a mathematical algorithm for even color distribution (for automatic assignment)

• Custom colors and names - supports assigning colors and custom names for inboxes

How Automatic Distribution Works

The system calculates color assignment based on fan IDs using the following logic:

1. Take the fan ID and divide it by the total number of enabled colors (up to 6)

2. If the result is a whole number → assign the first color (index 0)

3. If the result has a decimal → calculate the remainder to determine the color index

Color Assignment Example

fan_id ÷ 6 = result

If the result is a whole number:

→ Color index = 0 (first color)

If the result has a decimal:

→ Find the integer part of the result

→ Multiply by 6

→ Subtract it from the original fan_id

→ This gives you the color index (1-5)

Example Calculation

Fan ID: 300926977

1. 300926977 ÷ 6 = 50154496.1666...

2. Since this has a decimal, we calculate the remainder:

Integer part: 50154496

50154496 × 6 = 300926976

300926977 - 300926976 = 1

1. Color index 1 = the second color is used

Manual Fan Assignment to Inboxes

You are not limited to automatic fan distribution across groups. You can manually add any fan to a specific inbox of your choice.

To manually assign a fan to an inbox:

1. Open the Fan Overview widget

2. Click on the Inbox field for the desired fan

3. The fan will be added to the selected inbox

This gives you full control over fan organization, allowing you to group fans based on your team's workflow, priority levels, or any other custom criteria.

Setting Up Inboxes

Enabling the Feature

1. Navigate to Creator Tab → Creator Settings

2. Scroll to the Inboxes section

3. Select how many colors you would like to use (up to 6 colors available) - switch the toggle or click Update Groups if the feature is enabled.

4. Add names for each group and change the color (if necessary)

5. Switch the toggle to activate the feature or click Update Groups (if the feature is already enabled)

6. The system will automatically apply the color algorithm

7. You can enable or disable the display of specific inboxes on the account page in the settings widget

Hiding and Showing Inboxes

You can now hide or show specific inboxes on your account. This is particularly useful when you need to focus on a specific group during your work session.

To manage inbox visibility:

1. Open the settings widget on the right side of the page

2. Select which inboxes you want to display on the page

3. Hidden inboxes will not appear in your current view, allowing you to concentrate on your selected groups

Permissions

To use the manual fan assignment and inbox management features, the following permissions are required:

• Change Fan Inbox - required for manually adding fans to inboxes

• Creator Settings - required to activate, create, and edit inboxes

Make sure team members have the appropriate permissions assigned based on their role.

Benefits for Team Coordination

• Flexible organization: Combine automatic distribution with manual assignment for optimal workflow

• Focus mode: Hide irrelevant inboxes to maintain concentration on priority groups

• Supports large teams: Designed for high-volume creator workflows

• Even distribution: The mathematical algorithm ensures relatively balanced color assignment