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  1. TROUBLESHOOTING

“Sync Error ‘timeout of 40000ms exceeded’”

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Last updated 5 months ago

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A synchronization error message stating “timeout of 40000ms exceeded” appears during browsing or attempting specific actions.

Understanding the Issue

A synchronization error with a timeout message usually occurs when the browser or app fails to receive a response from the server within the expected timeframe. This could be due to network congestion, server overload, or other temporary server issues.

Sync Error - Timeout

Solutions

  1. Wait and Restart the Browser

  • Wait for 5-10 Minutes: Sometimes, this error is due to temporary server-side issues.

  • Give it a few minutes before trying again.

  • Close your browser completely and then reopen it. This can help reset any stuck processes that might be contributing to the error.

  1. Contact Support

If waiting and restarting the browser does not resolve the issue, consider reaching out to the support team for further assistance.

Additional Tips

Ensure a stable and strong internet connection, as poor connectivity can contribute to such issues. Try accessing the site or performing the action during non-peak hours when server load might be lower.