# “DiscardVirtualMemory” Error

{% hint style="info" %}
**Users encounter a “DiscardVirtualMemory” error message, likely due to operating system incompatibility.**
{% endhint %}

### Understanding the Issue

The **“DiscardVirtualMemory”** error is often related to software attempting to use a function or feature not supported by older operating systems, such as Windows 7 or 8.

![Discard Virtual Memory - Update your OS](https://storage.crisp.chat/users/helpdesk/website/e976c4b45fb54800/2024-05-27-13-34-24_bcxt4x.png)

### Solutions

1. **Check Operating System Compatibility**

* Verify your operating system version. The error usually occurs on Windows 7 or Windows 8.
* Upgrade Operating System: Our browser supports only Windows 10+ and MacOS. Please update your system to a compatible version.

2. **Contact Support**

If you need assistance with upgrading your operating system or if you have other related queries, please reach out to the support team for further assistance.

### Additional Tips

Before upgrading your system, ensure your hardware meets the minimum requirements for Windows 10 or the latest MacOS version. Always back up important data before performing an operating system upgrade.


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